Products & Services to Help Credit Unions Succeed

If you are exploring products or services for your credit union, our business solution partners are a great place to start! Through direct partnerships as well as collaboration with TRGroup and CUNA Strategic Services, our member credit unions have access to a wide variety of product and services.  Plus, MSCUA’s experienced, knowledgeable staff can offer guidance with decision-making and implementation – contact us!

BUSINESS SOLUTIONS

ATM/Payments

Dolphin Debit Access is a full-service ATM management company that owns and operates ATMs for financial institutions. Dolphin’s turnkey ATM service includes deployment of new ATM equipment combined with terminal driving, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management. Dolphin Debit operates all types of equipment in various on-premises and off-premises venues. In addition, Dolphin Debit has the rights to install and operate drive-up ATMs at Walmart/Murphy USA locations in multiple states. Dolphin Debit customizes solutions to the specific needs of clients, with a flexible, cost-saving approach that enables redeployment of company assets to improve the bottom line.

dolphindebit.com

Connect your members to a deposit-taking ATM and POS network with multiple processor links. CU Here Premium is available and is the largest surcharge-free network in the country.

culiance.com

Stay competitive by offering members a credit or online debit card product with a rewards enhancement program. FIS provides one-stop shopping for credit unions striving to stay ahead of the competition, and offers a collection of processing and marketing solutions to ensure your card programs succeed.

fisglobal.com

Fast, convenient, and secure access to money is important to members. LEVERAGE Card Services’ debit solution offers cardholders secure and seamless transactions every time they swipe. Our processing platform features a single, streamlined interface/settlement point to numerous regional and nationwide networks, maximizing efficiency and security.

myleverage.com

LSC is now Envisant! Card programs designed specifically for small to mid-size credit unions allow you to offer members a credit or debit card, reloadable debit card, gift and travel cards. These programs are affordable and provide members access to their money on deposit at your credit union.

envisant.com

Compliance/Audit

Access to InfoSight is provided to MSCUA-affiliated credit unions as an added benefit of membership! InfoSight is a comprehensive compliance resource – browse by compliance topic, perform a search on a keyword, or catch-up on the latest compliance news.

Log-in to InfoSight using your mscua.com username/password. (Don’t have a mscua.com username and password? Get instructions to request access here.)

And don’t forget to subscribe to our weekly Infosight Compliance Update e-Newsletter: Subscribe (Members Only)

Go to InfoSight (Members Only)

Through the Mississippi Credit Union Association partnership with AffirmX, we are pleased to present a full suite of compliance solutions for credit unions. These tools have been designed to help your credit union reduce workloads, anxieties and costs.

AffirmX was originally established to help financial institutions stay on top of consumer regulatory compliance requirements. Traditional “boots on the ground” models of consulting are costly both in terms of utilization of company resources and the time and billing rate of senior consultants and their associated expenses. To solve this problem, AffirmX leverages the latest in cloud-based technology to connect you with a team of experts and deliver a more robust compliance solution.

By assembling management consultants, former regulatory examiners, attorneys, IT professionals, industry CEOs and audit specialists, AffirmX is revolutionizing the approach to the most time consuming part of auditing: the searching for potential issues. Through a significant investment in technology and the development of a new audit paradigm, AffirmX cuts through the busy work of finding and interpreting information that must be acted upon. AffirmX presents credit unions with only relevant and timely information you need to act upon right now. This means much less searching and much more doing, and through the use of technology.

Download product information sheets:

Contact Sonny Green today for a demo, pricing and questions on any of these solutions.

A membership benefit for Credit Union National Association (CUNA)- and League-affiliated credit unions, this federal and state regulation change tool provides alerts, guided workflows and an advertising review tool.

CUNA Credit Union Compliance Management System

A membership benefit for Credit Union National Association (CUNA)- and League-affiliated credit unions, the CUNA Compliance e-Guide provides access to executive summaries on federal laws and regulations that impact credit union operations and regulatory compliance.

CUNA Compliance Resources

A membership benefit for Credit Union National Association (CUNA)- and League-affiliated credit unions, the CUNA Compliance Community is an online peer network dedicated to the latest compliance hot topics, questions and conversations.

CUNA Compliance Resources

Fraud & Loss Prevention

Mitigate the risk of loss with risk management services designed specifically for credit unions by the credit union market leader. CUNA Mutual Group’s Credit Union Protection Suite delivers a coordinated solution of business protection policies and risk management services.

www.cunamutual.com

Illuma Labs, a Credit Union Service Organization (CUSO), specializes in voice authentication software for call centers.

cunastrategicservices.com/illuma-labs

Verafin is the industry leader in enterprise financial crime management, providing a cloud-based, secure software platform for fraud detection and management, BSA/AML compliance and management, high-risk customer management and information sharing.

cunastrategicservices.com/Verafin

Human Resources

Access to the MS HR Hotline is provided to MSCUA-affiliated credit unions as an added benefit of membership! Mississippi credit unions can contact HR attorneys with daily HR questions and issues such as terminations, discipline, and HR compliance — at no charge.

Learn more. (Members Only)

Designed to help reduce exposure to employee practice liability claims, the online resources at epl-risk.com are exclusively available for CUNA Mutual Group Employment Practices Liability policyholders. You’ll have access to practical, timely and actionable insights, tools and training that may save thousands of dollars by minimizing human resources expenses, training costs and attorney fees. Use the site as your credit union’s human resources central hub. The calendar, tools, training, tracking and capabilities for customization make the site a complete, one-stop resource.

epl-risk.com

As credit unions continue to evolve and adapt to massive changes in the financial services industry, competition for key executives is inevitable. Now’s the time to customize your executive benefits program to help retain and attract the forward-thinking leaders your credit union needs to succeed. Plus, you could offset this and other employee benefits expenses using our funding solutions that take advantage of expanded investment options.

CUNA Mutual Group

You have direct access to our dedicated specialists who average 17 years of experience exclusively focused on credit union retirement plans. Take advantage of professional guidance and flexible options to help meet your program goals—and help your employees save enough for retirement. What are you interested in?

CUNA Mutual Group

IT/Cyber Security

A CUNA Strategic Services provider since 2006, TraceSecurity helps credit unions with a range of cybersecurity services, including risk assessments, penetration testing and IT audits. With a combination of software and services, TraceSecurity can help credit unions manage their information security program and supplement it with third-party validation.

cunastrategicservices.com/tracesecurity.html

Lending

Lending is the core of your business – with most of your assets tied up in loans. To grow your lending program and your credit union, it’s critical to deliver innovative products and services to maintain member interest and remain relevant in an increasingly competitive market.

CUNA Mutual Group Lending Solutions

FIS Collections is a modern collection solution that can help increase your ROI while maintaining strong member relationships and strict compliance. The service is quick and easy to implement, core agnostic, and provides you with robust and real-time reporting for your portfolio. In addition, their collections services can help credit unions recoup charge-offs and past-due revenue.

Zest AI is a mission-driven software company that helps credit unions and banks answer their most important question: Who do I lend to? Zest’s Model Management System lets lenders break the limitations of traditional credit scores to identify good borrowers overlooked by legacy techniques.

Zest has been on a mission to make fair and transparent credit available to all since 2009 and are pioneers in the safe use of AI in credit underwriting.

https://www.cunastrategicservices.com/content/cuna/css/become-a-provider/all-providers/zest-ai.html.

Marketing

CUNA Strategic Services and Ashgrove Marketing deliver quality calendars at affordable prices, allowing you to get the best value for your marketing dollar.

CreditUnionCalendars.com

Eltropy enables credit unions to communicate with members over text message in a secure and TCPA-compliant way. Using Eltropy’s platform, lending, collections, sales, marketing, service, risk management, internal communications and other teams at credit unions can leverage text messaging to boost member engagement and enhance the member experience. Eltropy also integrates with IT systems, such as Symitar and Corelation, and provides member engagement insights.

cunastrategicservices.com/eltropy

Don’t devote anything less than expert creative resources and unparalleled service to your marketing efforts. Growth By Design elevates your brand above all others through deliberate strategies built to attract and acquire members for you. It’s noisy out there. Be heard.

Growth by Design’s capabilities: ADA Compliance Audit; Marketing Campaigns; Email Hosting; Marketing & BD Strategy; Content Development; Social Media Management; Mobile App Development; Promotional & Informational Literature; Responsive Web Design; Research & Insights; Videography & Photography; Digital Publications; And much more!

GrowthbyDesign.org

Kasasa is an innovative leader in financial technology and marketing services. .They offer reward checking accounts, website and marketing services and the first ever loan with take-backs.

cunastrategicservices.com/kasasa

Prisma Campaigns is a marketing automation platform specifically designed to help credit unions develop deep and empathic relationships with their members through personalized marketing campaigns. It uses a connected, data-centric approach to communicate with members on all your digital channels – email, SMS, online banking and mobile app. Prisma Campaigns’ open platform integrates with your existing banking technology and is ready to grow and expand with your credit union.

https://www.cunastrategicservices.com/content/cuna/css/become-a-provider/all-providers/Prisma-Campaigns.html.

Vericast, through its Harland Clarke solutions for credit unions, is a leading provider of checks and member experience solutions. Vericast is reimagining marketing solutions one business-to-human connection at a time. By influencing how over 120 million households eat, shop, buy, save and borrow, Vericast fuels commerce, drives economic growth and directly accelerates revenue potential for thousands of brands and businesses.

https://www.cunastrategicservices.com/content/cuna/css/become-a-provider/all-providers/vericast.html

Membership Enhancements

Q2 makes it easy for credit union members to quickly and securely switch their checking accounts to your credit union. The automated solution can switch direct deposits, recurring payments, and online card payments to your credit union and grow a stronger banking relationship with credit union members.

https://www.q2.com/consumer/account-switching

The CO-OP Shared Branch network allows members of one credit union to perform a range of transactions at another credit union. Through the CO-OP Shared Branch network, participating credit unions can serve members in diverse geographical locations, even when they move or travel.

CO-OP Shared Branch Network

Mississippi credit unions participating in the CO-OP Shared Branch Network can LOG-IN HERE (Members Only) to access frequently used forms, Mississippi network rules, teller quick tips, and other resources for credit unions in the CO-OP Shared Branching network.

Credit unions occupy a distinct space in the financial landscape. You inspire trust and loyalty based on a solid foundation of care and concern for your members. But in today’s competitive, crowded environment, members will go elsewhere if your credit union isn’t there for them in every way possible.

TruStage® helps by offering a full suite of innovative insurance solutions and a robust marketing program. Your members will appreciate the ease and convenience of having all their financial business in one place. Your credit union will appreciate the targeted, multi-channel marketing efforts to help you reach and protect more members.

TruStage Insurance Program

Zogo is a gamified financial literacy app that helps credit unions educate, engage and attract younger members.  The app has over 300 educational modules and rewards members for learning. As a result, platform users report stronger loyalty to the credit union, interest in opening an account (if non-member), and increased financial literacy. Through Zogo, you can engage with young adults and educate them on your brand and the credit union difference – and ultimately attract them to join the movement.

cunastrategicservices.com/zogo-finance

Operations

Access to CU Policy Pro (CUPP) is provided to MSCUA-affiliated credit unions as an added benefit of membership! CU PolicyPro includes detailed model policies that can help your credit union manage today’s ongoing compliance and operational challenges. Developed and written especially for credit unions by legal and financial regulatory experts, CU PolicyPro is designed to be compliant with applicable regulations.

In addition, a monthly CU Policy Pro newsletter is distributed to registered users of CU Policy Pro highlighting global policy updates and other important system information.

CU Policy Pro access/users is managed by each credit union’s CU Policy Pro administrator. Credit union employees should contact their CEO to request access.

GO TO CU POLICY PRO (Members Only)

Annuities, CUNA Brokerage Services, Commercial Mortgage Loans, CUNA Mutual Fiduciary Consultants

CUNA Mutual Group

Affordable Board Management Software for Nonprofits.

MSCUA members can save 15%.  Contact MSCUA to receive the promo code.

Boardable.com

DBSI is a design-build firm that’s out of this world. Think of them like rocket scientists — but instead of rockets, they launch exceptional credit union environments by fusing design-build, technology and delivery together.

Think incredible ease and convenience with a partner that connects all the dots for your project to eliminate any finger-pointing. The question isn’t what can DBSI do, but rather, “What experience are you trying to deliver in your branches and HQ?”

https://www.cunastrategicservices.com/content/cuna/css/become-a-provider/all-providers/DBSI.html.

We know how hard it is to keep up in the unpredictable and ever-changing financial landscape. But, you’ll always be one step ahead with JMFA NEXT GENERATION OVERDRAFT PRIVILEGE®. That’s because our comprehensive overdraft solution continues to evolve so your financial institution can maximize results and stay compliant, year after year.

JMFA.com

Offers a way for credit unions to save money on office supplies, break room supplies, promotional products, furniture, and computers through partnership with Office Depot|Max. The program offers easy-to-use group discount buying through Office Depot’s National Credit Union Purchasing Program designed specifically for credit unions.

MyLeverage.com

POPi/o is the leading provider of video banking solutions for in-branch, online and mobile devices. Our patented video platform allows credit unions to develop better relationships with your members through face to face interactions. Of current Popi/o deployed credit unions, 94% of members have given positive feedback across all channels and 77% of video calls result in new accounts or loans. Other popular uses include mortgages, wire transfers, and financial advice to name a few.

POPi/o also helps with in-branch employee deployment efficiency. No need to have a loan officer, financial advisor or CSR at every branch location. POPi/o allows your best employees to serve every branch, reducing personnel cost and increasing productivity.

cunastrategicservices.com/popio

QwikRate CECLSolver – An efficient and practical CECL approach that any credit union can afford — without difficult analysis or expensive consulting. This tool is directly based on regulator guidance and can eliminate the needless expense and complexity of becoming CECL compliant.

Voxtur Valuation is a nationwide provider of residential and commercial valuation services. In addition to traditional appraisals, Voxtur Valuation builds and deploys the next-generation of hybrid valuation solutions that are driving industry modernization. We believe that as your valuation partner, it’s more than just providing compliant cost-effective valuation solutions, it’s also about continuously delivering positive member experiences. That’s why our credit union and associated league partners turn to Voxtur to solve their biggest valuation challenges.

Voxtur.com

Equips is revolutionizing how people manage, maintain, and protect critical branch equipment. Leveraging a network of 500+ vendors, experts at Equips help people respond to equipment problems quickly in one place: Equips.com. Active management allows financial institutions of all sizes to improve operational efficiency, cut costs, and streamline equipment inventory and vendor management.

https://www.cunastrategicservices.com/content/cuna/css/become-a-provider/all-providers/Equips.html.

Strategy

AdvantEdge Analytics is an analytics fintech built and supported by the bright minds and deep resources of CUNA Mutual Group, one of the most experienced and influential partners in the credit union movement.  Discover AdvantEdge data analytics and business intelligence for credit unions.

AdvantEdgeAnalytics.com

Strategic Resource Management (SRM) helps credit unions reduce costs associated with their major vendor contracts. Their team of professional contract negotiators can assess the pricing of your payments and technology agreements, outline opportunities for savings, and help negotiate improved pricing. SRM is paid on performance and only takes a fee if they successfully deliver a bottom-line impact.

srmcorp.com

CUNA E-Scan combines trends across industries, expert analysis and forecasting data to provide strategic planning guidance for credit union professionals. The insights in CUNA E-Scan are organized into 10 trend-based chapters that provide actionable insights from industry experts and practitioners, so you can make timely, future-focused decisions that keep your credit union agile and ready to meet member needs.

CUNA E-Scan